Privacy Policy

Privacy Policy

Protecting your privacy is important to us. We hope the following statements will help you understand how we collect and use your information, as well as how we keep it safe.

What kind of information do we collect when you visit our site?

When you visit, Google Analytics collects some basic information about your browser.  Examples are: what type of browser and operating system you are using; how long did you stay on our site; what pages did you look at.  This helps us understand how visitors browse our site, so that we can make their browsing and shopping experience better.

We also collect personal information when you check out of our store such as your name, address, zip code, phone number, etc. We need this information to process payment and ship merchandise to you.

Protecting your information

We collect all payment information over the internet using PayPal. We never see your credit card information, just your email address.

Sharing of personal information

Under no circumstances will we share any personal information that we collect with any third parties or websites. All the information you provide is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out

If you chose to opt out, there is a secure ‘unsubscribe’ button at the bottom of your Constant Contact newsletter.

Consumer inquiries and privacy

If you have any questions about your privacy or want to be removed from our marketing list, simply send us an email,

Business Partners

This site contains links to other sites. The Cayuga Lake Wine Trail is not responsible for the privacy practices or the content of such websites.

Returns and Cancellations


We do not cancel our Events under any circumstances.  Tickets are non-refundable, non-exchangeable and non-changeable, but they are transferrable to any other individual, as long as the recipient is of legal minimum age (21+ for standard tickets, no minimum for DD tickets). See legal requirements.

If you should receive a ticket in error, please email or phone us immediately at 800-684-5217 (Mon-Fri 9am-5pm).

Other items:

Returns will not be accepted, however exchanges can be made within 60 days of the receipt. Return the item with the original packing slap, as well as the completed Exchange Form. Exchanged merchandise must be unworn, uwashed and undamaged. Must contact office prior to returning item for exchange. No exchanges will be processed without prior authorization. Return postage is at your expense.


Items purchased on our website or over the phone will be shipped via USPS to the address you provided within 3 days of purchase. Delivery time will be dependent on the speed of the postal service.

Legal Requirements

You must be 21 years of age or older to order, receive and use non-Designated Driver tickets at the member wineries of the Cayuga Lake Wine Trail.  Minors may order, receive and use Designated Driver tickets.  We do not recommend that children under 16 attend our Events.

Will this privacy policy change?

As the Cayuga Lake Wine Trail evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice.